OUR POLICIES

Privacy

The COMPANY, created this website with the sole purpose of serving their customers. The website kepavi.com is simple and user-friendly and has been designed to meet the specific needs of each user. In order to achieve the best service for you, it is important for you, our customer, to understand that you must provide us with specific information regarding the processing of your order and which is guarded by us.
The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH). The company has adapted to the GDPR framework.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection by darasanatolia.com, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement relates solely to your personal data, which you provide to us during your visits or orders to this website.

Business transfers

In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively “Business Transfer”), we will transfer data, including personal data, on a reasonable scale and as necessary for the Business Transfer, provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform the affected parties before the personal data becomes subject to a different privacy policy.

Processing of personal data of children

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local law. If we notice that a child's personal data was accidentally collected, we will delete that data without undue delay.

Processing of sensitive data

In some cases, we may process specific categories of personal data about you ("sensitive data"). Sensitive data is defined as personal data that reveals racial or ethnic origin, political views, religious or philosophical beliefs, trade union affiliation, genetic data, biometric data for the purpose of identifying a natural person, health or sexual orientation or sexual orientation. . For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, to support, pursue or defend legal claims. We may also process your sensitive data if you have freely given your prior express and individual consent, in a specific context for a specific purpose.

Correcting, Modifying or Deleting Information

The COMPANY allows its users to correct, change, supplement or delete data and information that have been submitted. If you choose to delete information, the COMPANY will act to delete that information from its files immediately. For the protection and safety of the user, the COMPANY will try to make sure that the person who makes the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact the COMPANY via www.kepavi.com or by e-mail to the email address () . The change or correction of your personal data can also be done through the registration page of the website www.kepavi.com . Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is up to you.

Secure Transactions

The COMPANY is committed to ensuring the security and integrity of the data it collects about the users of its website. The COMPANY has adopted procedures, which protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These processes protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that this information is accurate and used correctly. Your connection to it is secure because it uses 256bit TLS technology. TLS technology relies on a key code to encrypt data before it is sent over the (TLS) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the TLS protocol and it is recommended to use them for connection to the website www.kepavi.com .
We enforce the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to secure the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data transmitted, stored, or otherwise are processed differently. Our information security policy procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to staff or direct partners with the Company who are required to have such information to service orders. In case of violation of data containing personal data, the Company will comply with the applicable legislation regarding the notification of the violation.

Your legal rights

As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and will adequately address your concerns.
The following list contains information about your legal rights arising from applicable data protection laws:
o Right to withdraw consent: Where the processing of personal data is based on your consent you can withdraw this consent at any time.
o Right of correction: You can ask us to correct the personal data that concerns you. We make reasonable efforts to maintain your personal data that we hold or control and that are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You also have the ability to check and correct your personal data by logging in to your personal account at www.kepavi.com
o Restriction right: You can ask us to restrict the processing of your personal data, if
- You question the accuracy of your personal data for the period when we will need to verify the accuracy, - The processing is illegal and you ask to limit the processing instead of deleting your personal data, - We no longer need your personal data, but you you need to support, exercise or defend legal claims, or - You object to the processing for the period we verify whether our legitimate interests take precedence over yours.
o Right of access: You may request information about the personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose they are used, from where collected, if not from directly, and to whom they have been notified, as appropriate. You can receive a free copy of the personal information we hold about you from us free of charge. We reserve the right to charge a reasonable fee for any further copy you may request.
o Right to portability: Upon your request, we will transfer your data to another controller, where technically feasible, provided that processing is based on your consent or is necessary for the performance of the contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, who will indicate it to us, directly.
o Right to delete: You can ask us to delete your personal data, where - personal data are no longer necessary in relation to the purposes for which they were collected or processed - you have the right to object to further processing of your personal data and exercise this right - processing is based on your consent, withdraw your consent and there is no other legal basis for processing - your personal data has been processed illegally unless processing is necessary - to comply with a legal obligation, which requires elaboration by us - in particular for lawful duties - to support, exercise or defend legal claims.
o Right of objection: You may object - at any time - to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In this case we will not process your personal data anymore, unless we can prove compelling legal reasons and overriding interest in processing or supporting, exercising or defending legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict the processing by us.
o Right to lodge a complaint: In the event of a alleged breach of applicable privacy law, you can file a complaint with the data protection supervisor in your country of residence or where the alleged breach occurred.
Please note:
o Time period: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request.
o Restrict access: In some cases we may not be able to provide access to all or some of your personal data under the law. If we deny your request for access, we will inform you of the reason for this denial.
o Non-identification: In some cases, we may not be able to retrieve your personal information due to the identification you provide in your application. Two examples of personal data that we can not search for when providing your name and email address are: - data collected through browser cookies, - data collected by social media networks if you have posted a comment under a pseudonym is not known to us.
In such cases, where we cannot identify you as the data subject, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information that allows you to be identified.
o Exercise your legal rights: In order to exercise your legal rights, please contact us in writing via e-mail. You can also contact our Data Protection Officer directly at () .

Protecting your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period of time due to legal provisions.
In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, the Company maintains files that contain information about individuals who do not wish to be contacted in the future (eg via group e-mails). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions.
Please ask questions about data protection and any requests for exercising your legal rights to the data controller at () .

Periodic Changes

The COMPANY is constantly expanding, updating and improving its website, and the related products and services, will update this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures applied by the COMPANY

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.

Return Policy

The COMPANY supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

Product Returns due to delivery error

In all cases in which other than the sold ones are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the method of return proposed by the company is observed.

Returns of defective products

In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:

· The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible at an additional charge following a new agreement with the customer.

· The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DAT, A. Retail, etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.

· The return of the products will be made either by personnel and means of transport of the COMPANY or through a transport company. .

· After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

· If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or equivalent value for replacement. . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.

· In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the network of the COMPANY. In case of payment by bank transfer, a reverse bank transfer will be made from the Company's accounts to the customer.

· In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.

Returns of products that are considered defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

· The product is received and checked to determine the defect reported by the CUSTOMER.

· Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, it will be done. refund of the original purchase to the customer. The refund is made in the same way as the customer's initial payment to the COMPANY.

· Shipping costs both for the return of the products to the COMPANY and for the return to the CUSTOMER of the replaced product are borne by the COMPANY.

· In the case of air conditioners, a visit from the supplier's authorized workshop technician and a written confirmation of the appliance fault diagnosis is required in order for the product to be considered defective upon delivery (DOA).

Return of non-defective products - Right of unjustified withdrawal by the customer

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:

· This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

· The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

· The consumer must, within 14 days from the day he notified the company of his request for withdrawal, return the product (s) in accordance with the terms of this paragraph.

· Following the withdrawal statement, the COMPANY is obliged to return the price received within 14 days of receipt of the products.

· Shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

· The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit card as follows: in case the price has been paid to the COMPANY by the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract it has drawn up with the client. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

· The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the order of 20% -30%. and with mutual netting.

· In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement.

Exceptions to withdrawal

There can be no retreat to

· service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier

· products which are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery, such as personal care items (such as indicative and non-restrictive hair removal machines, shavers, trimmers, brushes , toothbrushes and thermometers etc.).

· contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods.

· sale of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery.

· supply of goods manufactured to the specifications of the consumer or clearly personalized

Withdrawal form

The declaration of withdrawal is exercised in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as contact details of the withdrawn.

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm

For more information we are always at your disposal either by phone at 26510 27650 or by e-mail at () .

Applicable Law - Jurisdiction

The above terms and conditions of use of the website, as well as any modification, change or alteration are governed by and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above terms becomes contrary to law, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms. This constitutes the entire agreement between the website and the visitor / user of its pages and services and binds only them. You will not consider any modification of these terms and will not be part of this agreement unless it has been formulated in writing and incorporated into it. This website is hosted and made available to you from Greece. Any dispute and any complaint is raised regarding the content and / or services of the website www.kepavi.com will be resolved by the Courts of IOANNINA to the exclusion of any other jurisdiction.